Will I see a proof?
Yes, we will create a proof for you to review and approve within 2 working days of receiving payment for the order, usually less than 24 hours. Changes such as colours, tweaking the layout, adding or removing words etc can be made on your request until you are 100% happy with the design. We will then print your art. Allow up to 1 business day per set of requested changes although the usual turnaround time is usually a lot less.
How do I create the sound recording file if I want to use my own words/song/quote/sound?
The easiest way to record your message is to use your phones Voice Memo or Voice Recorder app. You can then email us the file directly from your phone. You can also use your phone or cameras video feature to record (while pointing the camera anywhere) and send us that file.
How do I send the soundwave file?
You may upload the recording when placing your order when prompted or you may email it to us after you place your order, simply include your order number in the subject line.
Is there a limit for the length of the voice recording?
There is no specific limit, but for the best results, we recommend 1-3 phrases or up to 15 seconds. The shorter the recording, the more detail you will get in the sound wave. But if you would like to capture something longer, it is definitely doable and many customers do choose to use longer clips.
Can you fit an entire song on a smaller size print?
Yes, you can, we can fit any length on any size. What will be affected is the compression of the sound waves. The longer the song, the less detail will be displayed.
How do I send my song?
You do not need to send us an MP3 file of the song, all we need is the name of this song and singer artist and we can find it ourselves or even better, the link to the song on YouTube. If the song is not available online, please email the MP3 file to us after you've placed your order, use your order number as a reference.
Can I request changes?
Absolutely, changes such as colours, tweaking the layout, adding or removing words etc can be made on your request until you are 100% happy with the design. We will then print your art. Allow up to 1 business day per set of requested changes although the usual turnaround time is usually a lot less.
Prices
We have a standard price structure for all personalised canvas prints with text sold on this website, it can be seen
here, this price includes the custom creation of your personalised artwork, emailed proofs whenever changes are requested. If you would like us to create a new design that you have seen elsewhere we will usually be able to do this but depending on the complexity there may be a surcharge. Feel free to email us with an example of what you’d like created if it's not seen on our site.
The soundwave artwork is a gift, can you not send the Invoice?
We don’t send the invoice with the artwork that’s all as the majority of the Personalised Prints Australia art gifts and it would ruin the surprise a bit if we include an invoice with the price paid.
I made a mistake when I ordered
Don’t worry at all, feel free to email us via the contact form here and just state your name or order number along with the changes you would like to make and we will just simply make a correction when we design the artwork, even if we missed your email at first you’re always welcome to request changes to the proof afterwards.
Can I collect the order in person?
Sure, you are more than welcome to pop by our studio here in Noosaville, Queensland to pick it up, just feel free to write in the notes that you would like to pick it up and we will let you know when it’s ready.
Products
We offer three choices of the finished product, Stretched Canvas Print, printed on 390gsm 100% cotton canvas, Framed Prints and also frame the archival fine art paper using premium grade timber moulding.
See a full explanation of the media options such as Stretched, Framed, Rolled or Paper here
Delivery turnaround
Once an order has been placed we will aim to have a proof emailed for your approval within 2 working days after this proof has been approved we can usually print and dispatch the order within 2 days. Here are some delivery times for Australian cities; Sydney & Brisbane: 1-2 days Melbourne: 2-4 days Adelaide: 3-5 days Perth: 4-8 days Darwin: 5-8 days
Payment
Payments can be made in four days. On the website via credit card, Paypal, a secure and well-trusted online payment processor. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment, Afterpay (buy now, pay later) & bank transfer our details are; Blue Horizon Prints, BSB: 082140, Account number: 192709355, we bank with NAB Bank.
Framing
We use premium quality thick frames as standard with a thin perspex cover to protect the artwork and also allow them to be shipped and transported without any damage. We can also offer a wide range of custom frames if required if you have a particular frame style, colour or design please feel free to contact us directly and we can discuss what is available.
Is it possible to get a refund after my proof has been created
We will happily offer a refund of your payment excluding the $50 design fee, this will be paid within 24 hours in the unlikely event that a request should be made however we would prefer to make proof changes until our customers are 100% happy with the final product.
Are the Custom Soundwave Canvas Prints printed in Australia?
Yes, we are based in Noosaville, Queensland, Australia, or Australian orders will be printed in our studio here with plenty of TLC Applied to ensure the highest possible quality Word Art Prints.
